Shipping policy

Shipping Policy

Thank you for shopping with D's Artisan Soaps & More! Please read our shipping policy carefully so you know what to expect when you place an order.

Order Processing Time

All orders are handcrafted and made with care. Please allow 1-3 business days for order processing before your package ships. Orders placed on weekends or holidays will begin processing on the next business day. You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Rates

We offer the following shipping options at checkout:

  • Standard Shipping — rates calculated at checkout based on order weight and destination.
  • Free Shipping — enjoy free shipping on all orders over $100.

Shipping rates and carrier options are displayed at checkout before you complete your purchase.

Carriers & Delivery Time

We ship via  USPS, UPS. Estimated delivery times after your order ships:

  • Domestic (US): [3-7 business days]

Delivery times are estimates and not guaranteed. Delays due to carrier issues, weather, or high-volume periods are outside our control.

Tracking Your Order

Once your order ships, you will receive an email with your tracking number and a link to track your package. You can use that link to follow your shipment directly on the carrier's website. If you do not receive a tracking email within 3 business days of placing your order, please check your spam folder or contact us at dsartisansoapsnmore@yahoo.com.

Tallow Lotion — Summer Shipping Restrictions

Our Tallow Lotion is a natural product made with tallow, which can soften or melt in high temperatures. During warm weather months (approximately May through September), we take extra precautions to protect your order:

  • Tallow Lotion orders may be held or delayed during extreme heat forecasts for your area.
  • We strongly recommend selecting a shipping option with a shorter transit time during summer months.
  • We are not responsible for product quality issues caused by heat exposure once a package has been delivered or left in a hot environment (e.g., a hot mailbox or car).
  • If you have concerns about summer shipping to your location, please contact us at dsartisansoapsnmore@yahoo.com before placing your order and we can advise on the best shipping option.

Address Accuracy

Please double-check your shipping address before completing your purchase. We are not responsible for orders shipped to an incorrect address provided at checkout. If you notice an error, contact us immediately at dsartisansoapsnmore@yahoo.com — we will do our best to help if the order has not yet shipped.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us at dsartisansoapsnmore@yahoo.com within 7 days of the expected delivery date. We will work with you to resolve the issue.

Contact Us

Questions about your order or shipping? Reach out to us at dsartisansoapsnmore@yahoo.com or through our contact page. We're happy to help!